2010 Excellence Award Winner

War Memorial Hospital | Sault Ste. Marie, MI

“Exceptional Care. Centered Around You.”
War Memorial Hospital has answered our community’s demand for increased health access and services. During the last five years the hospital added sixteen specialty providers bringing new services such as pulmonology, urology, pediatrics, and infectious disease to the Eastern Upper Peninsula. Access to care was improved with additional obstetrics, cardiology, psychiatric, and oncology physicians.

New physicians are impressed by our technology. Digital mammography, fixed MRI, and a 64 slice CT scanner were anchors of a new $5 million imaging center. Mobile PET scanning decreases need for patient travel. Positive partnerships provided the ability to add inpatient and outpatient behavioral health services; a new state of the art rehabilitation facility and a 40,000 square foot medical office building.

This extended growth could not have been achieved without a skilled, committed staff. War Memorial Hospital employs the equivalent of 705 fulltime employees, a 22% increase in five years. Staff volunteer support to local agencies including United Way, Relay for Life, and Road to Recovery. In 2010 the hospital completed $6.9 million in projects, $500,000 of which was new equipment. New investment was realized without financing, a significant achievement in a climate of decreasing reimbursements and increasing charity care. Our mission “to improve the quality of life and health through partnerships with those we serve,” was developed by employees, is supported by our community, and evidenced by our growth.

Recipient: Sue Tetzlaff
Sue Tetzlaff, Vice President and Chief Nursing Officer, accepts this award on behalf of the more than 800 employees, physicians and volunteers who make War Memorial Hospital a great place to work, a great place for physicians to practice, and a great place for patients to receive care. Sue was raised in the eastern Upper Peninsula and left the U.P. for a short while to pursue undergraduate degrees in nursing and health information administration from Ferris State University and a master degree in Healthcare and Hospital Administration from the University of Minnesota. She is Board Certified in Healthcare Administration and a Fellow in the American College of Healthcare Executives. Sue came back home to the U.P. eighteen years ago and joined the administrative team at War Memorial Hospital. Sue has served as the hospital’s Chief Operating Officer and is currently serving as the Chief Nursing Officer, a role she has performed for more than nine years. She has been part of the growth of the hospital from 325 employees to over 800, 17 active medical staff to over 40, and has led the expansion and addition of many programs that serve the healthcare needs of the community residents and visitors.